Limited 10 Year Permalite XT LED Lamp Warranty

Phillips Industries extends a LIMITED 10 warranty that PermaLite XT BoardFree LED lamps are free from material defects in workmanship and/or materials only.

This Limited 10 Year LED Lamp Warranty extends for 10 years as long as the ORIGINAL CONSUMER/PURCHASER OWNS THE VEHICLE upon which such Lights are installed.

Many chemicals and/or cleaners are incompatible with these products. This Limited 10 Year LED Lamp Warranty does not apply to damage associated with the use of incompatible chemicals or cleaners (Questions as to compatibility of specific materials should be directed to the manufacturer and/or the Phillips Industries laboratory).

The above warranty is made upon the conditions that Phillips Permalite XT BoardFree LED lamps are properly installed, free from physical abuse, properly maintained, and not subject to modification. Any violation of these conditions will void the warranty.

This Limited 10 Year LED Lamp Warranty Program does not constitute, in any way, a product guarantee, and Phillips Industries does not assume any obligations of any kind whatsoever beyond provision of suitable replacement of the product covered by the Limited 10 Year Permalite XT LED Lamp Warranty.

In no event shall Phillips Industries be liable for incidental or consequential damages from whatever source derived.

Phillips Industries makes no warranty, expressed or implied (including any warranty or merchantability or fitness for any purpose) which extend beyond this warranty.

The manufacturer reserves the right to change the design of any product without assuming any obligation to modify any product previously manufactured and sold or to replace warranted product with redesigned product.

Product Replacement Instructions

Warranty claim process:

Customers must submit a warranty claim in writing or electronic format, which includes:

  • Vehicle In Service Date, Proof of purchase date
  • Date of Failure
  • Detailed Reason for Claim
  • Contact Person Name and Phone Number, Fax Number or Email Address.

Phillips will review the claim and if tentative approval is given, a Return Material Authorization (RMA) number will be issued. All returning warranty claim packages must have the RMA number clearly marked on the outside of the return package and must be shipped prepaid. All products must be returned to the correct location for review (Lamps shall be returned to Innotec (Zeeland, MI), Submitted products will be analyzed for root cause failure, and if approved, a credit will be issued. Short pays or debit deductions are not allowed. Contested claims must be addressed in writing within 30 days of rejection notification.

Lamp Claims require a Return Material Authorization number from:

Phillips Commercial Vehicle Products (CVP) Division
Attn.: Valerie Ames
12012 Burke Street
Santa Fe Springs, CA 90670
Phone: 1-562-781-21981-562-781-2198
Fax: +1 562-781-1166
Email: vames@phillipsind.com

Lamps should be sent Directly to Innotec.

Innotec Corp
Attn.: Commercial Vehicle Division
441 E. Roosevelt
Suite 50
Zeeland, MI 49464

Note: Warranty claims will be approved for credit if it is determined that the cause of the defect was due to manufacturing or component deficiency, and not due to abuse, installation error, mishandling, improper maintenance, worn seals or chemical attack outside the normal working environment. All products must be properly maintained to meet the Warranty criteria for applicability. If a damaged or defective part is returned to Phillips for analysis it will be destroyed following the analysis unless specific instructions are included with the product requesting its return.

Copyright © 2014 - Permalite Industries

Scroll to Top